Blockers with “Reports & Dashboards for Lightning Experience” Module

Amit Kumar
8 min readDec 2, 2021

Visualize key Business Metrics

Hello, fellow Trailblazers, if you are following any of the following trails then you must complete the “Reports & Dashboards for Lightning Experience” Module.

  1. Learn CRM Fundamentals for Lightning Experience
  2. Get Started with Lightning Experience
  3. Admin Beginner
Reports & Dashboards for Lightning Experience Badge

In case, if you’re stuck with this module in any of these Trails and want to attain the above badge, then this blog is definitely for you. So, without wasting any time further let’s begin…

This module contains 5 different units, in which 1 has a quiz and 4 has hands-on exercises. So let’s see these units one-by-one.

Unit 1- Introduction to Reports and Dashboards in Lightning Experience

To clear the quiz in this unit, all that you need to know is -

A dashboard is a visual display of key metrics and trends for records in your org.

A report type determines, which fields or records are available for use when creating a report.

[NOTE- Now before starting the hands-on exercises from the next unit, create a new trailhead playground for this module]

Unit 2- Create Reports with a Report Builder

Now, in this module, we need to create a report that shows all web leads. The report should be as explained below-

Report Name: Web Leads

Report Type: Leads

Standard Filters:
* Date- Created Date
* Range- All time

Fields: Lead Owner, Lead Source and Rating

Field Filter: [Lead Source: Web]

Now, to complete this hands-on exercise you need to follow the given steps.

Step 1- Click on App Launcher and select the Reports Tab, or click on the Sales app and then click on Reports Tab.

To open the Reports tab
Sales app with the Reports Tab

Step 2- Click on the “New Report” button and then choose the “Leads” report type from the “Choose Report Type” modal and click the “Continue” button.

Choose Report Type Modal

Step 3- Turn on the toggle button “Update Preview Automatically”. Though this step is optional, it is really helpful to preview the effect of current settings.

Update Preview Automatically Toggle

Step 4- From the columns section on the left remove all those fields that you don’t want to appear on the report. Keep only those fields that are mentioned in the challenge and remove the rest. As per the challenge we need to have these 3 fields only- Lead Owner, Lead Source and Rating.

By default fields in Report

Step- 5 From the filters section on the left side of the screen choose the Create Date filter and choose the Range for it as “All Time”.

Create Date Filter for All Time

Step-6 From the same filters section add a new filter for the Lead Source field and mention “Web” as the value for this field.

Adding a new Filter

and that’s it in this exercise, and generally, we rarely get any blocker in this unit but there is still one minor mistake that we commit and, i.e. testing the challenge without saving the report. The challenge asks us to give a name to a report, for which saving the report is essential. Hence before checking this challenge make sure that you have already saved the Report with the name “Web Leads”.

Unit 3- Format Reports

In this unit, we have to create a report (Summary Report) in which records will be shown by categorizing them into groups. We’ll continue this unit in the same Trailhead Playground that was created in the previous unit. The Summary report should have the following characteristics.

Report Name: Case Status

Report Type: Cases

Fields: Case Owner, Subject, Account Name

Standard Filters:
* Date: Opened Date
* Range: All Time

Group by: Status

To complete this unit and to overcome the blockers please follow the given steps.

Step 1- Open the Reports Tab as mentioned in the previous unit.

Step 2- Click on the “New Report” button, Select the Cases report type and click on the Continue button.

Step 3- From the “Columns” under the outline section close the fields that are not required for this report. We need only, Case Owner, Subject and Account Name fields.

Fields for the Report

Step 4- Make sure in the Filters section the range should be All Time for the Opened Date field as shown below.

Opened Date Filter for All Time

Step 5- Now from the Outline section, under the Groups option choose the status field to group the report with the Status field.

Grouping records with Status Field

Now it will show the summary report as like below-

Summary Report Preview

Save the report with the specified name in the Challenge and Check the challenge. Hurray! we cleared the 3rd unit as well. So let’s move on to the fourth one.

Unit 4- Visualize Your Data with the Lightning Dashboard Builder

Now, as the name suggests, we are not only going to create a new Report in this unit, but we are also going to create a new dashboard here. So let’s begin…

For completing the challenge in this unit you have to create a Report and a Dashboard with the following characteristics.

== Report ==

Name: Opportunity Stages

Type: Opportunities

Fields: Opportunity Name, Opportunity Owner

Standard Filter: [Date: Close Date; Range: All Time]

Group By: Stage

== Dashboard ==

Name: Big Deals

Component: {
Report: Opportunity Stages,
Title: Opportunity Stages,
Display as: Donut Chart
}

Now, the first part of it is quite simple and we have already discussed that in the previous unit itself.

For creating a dashboard please follow the given steps.

Step 1- Just like you have opened the Reports tab, in the same way, we can open a Dashboard tab as well.

Step 2- From the Dashboard tab, click on the “New Dashboard” button, in the “New Dashboard” modal give the name of the Dashboard and click on create.

New Dashboard Modal

Step 3- Once you’re on the Dashboard Builder field click on the component button to add a new component in the modal.

Add Component Option in Dashboard

Step 4- From the select report, modal click on the “Opportunity Stage” option and then click select.

Select Report Modal

Step 5- From the Add Components modal, select the “Display as” option as “Donut Chart”.

Add Component Modal

Step 6- Scroll down and verify that the Chart Title is “Opportunity Stages”.

Title of the Chart

and that’s it. Yes, we have completed this unit as well. The common mistakes that we usually commit here are not setting the Title of the chart and selecting the wrong report type.

And that’s how we completed our fourth unit of the module and now we are ready to tackle the last unit and earn that Badge.

Unit 5- Extend Your Reporting Strategy

In this unit, we have to install a package and then copy a Dashboard from an existing dashboard provided by the installed package. In case if you are facing any issue in Installing a Package then you can go through this link.

[NOTE: Make sure to use the same Trailhead Playground that you have created for this module.]

For installing the package-

Go to App Launcher and open the “Playground Starter” app.

Click on the “Install a Package” tab.

Paste the package id: 04t500000000YYSAA2 in the text box and click on Install.

On the new tab keep the settings as shown below and click on Install.

Package Installation Tab

It will take some time, and then it will show a screen as shown below if it gets installed successfully. It will also send you mail on your registered email id about the installation success.

Installation Success Message

Now, we need to clone a Dashboard from one of the dashboards that get installed with the package. We will clone “1-Account, Contact & Opportunity Data Quality” Dashboard. For cloning a new dashboard from this dashboard, please follow the given steps-

Step 1- Open the Dashboard tabs, either directly or from Sales app.

Step 2- Click on the All Dashboards options on the left panel and click on “1-Account, Contact & Opportunity Data Quality” Dashboard.

All Dashboards Option

Step 3- From the quick actions for the dashboard click on the button menu and then click on save as to create a clone of the dashboard.

Cloning a Dashboard

Step 4- Provide the name as given in the challenge for the cloned Dashboard in the Save As modal and click on Create.

Save As Modal

Step 5- Click on the Edit quick Action and confirm for the edit in the given confirmation modal.

Dashboard Editing Confirmation

Step 6- Click on the “Filter” button to add a filter to the Dashboard.

Filter button of Dashboard

Step 7- From the Add Filter modal choose “Billing City” as the Filter Field and provide “San Francisco” as the value for the filter and click Apply, and then click on “Add” button.

Add Filter Modal

Step 8- Click on save & done and now check the challenge.

Congratulations! on attaining a new Badge.

Congratulations!!!

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Thank you so much

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Amit Kumar

4x Salesforce Certified, Developer, Trainer, Author and amateur Poet Mostly writes about Salesforce Technologies, Latest Releases & programming Languages…